Support

Customer support is not a department in this organization; it is an intrinsic philosophy. When you contact us with your problem, you will quickly sense how we embrace it and how we take ownership of it. We are engineers and master technicians and not resellers. Today, it seems like everyone with a PC and an internet connection is a reseller. Resellers shuffle questionable parts and modules to one another, marking up the price as it travels toward its destination. In almost all cases, secondary market microwave resellers are completely unaware of the modules’ integrity, function or use. Ask a secondary market reseller if their item is tested and working and the standard reseller answer is “it was disconnected working”. That means they don’t know.

 

Do you really have the time to bring a questionable part to the tower site at 2:00 AM?

 

Mass. Microwave’s parts are fully tested and warranted for one full year. Add to that, our world class technical support and same day shipping and you are united with a technical partner you can always count on. With 26 years of real field and bench experience, we know what questions to ask.....

Why trust your network or video links to anyone else?